Accessibility Statement

Accessibility Commitment at Gardeners Harlington

Gardeners Harlington is committed to ensuring that our gardening information and local service details are accessible to the widest possible audience, including people with disabilities. We want everyone in the Harlington area to be able to find, understand, and use our online content about accessible gardening and our services.

Our Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines WCAG 2.1 level AA across our digital content. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, physical, speech, cognitive, language, learning, and neurological disabilities.

By working towards WCAG 2.1 AA, Gardeners Harlington strives to offer a consistent, inclusive experience for customers looking for accessible gardeners in Harlington and surrounding areas. Our goal is that as many people as possible can independently use our website and access information about our services.

Screen Reader Support

Our website is designed to be compatible with modern screen readers so that users who rely on assistive technology can access gardening information and service details clearly. We use appropriate heading structures, descriptive text for images where relevant, and consistent labelling of interactive elements. This helps screen reader users to navigate pages efficiently and understand the content relating to Gardeners Harlington services.

If you use a screen reader and encounter content that is difficult to understand, missing descriptions, or unclear labels, you can contact us to let us know. We will review the issue and work to improve the content for all users.

Keyboard Navigation

Our site supports navigation using a keyboard alone, without the need for a mouse. This is important for people who may have mobility or motor difficulties and for those who prefer to navigate web pages using keyboard controls.

We aim to ensure that all interactive elements, such as menus, forms, and buttons, can be reached and activated using standard keyboard commands. Focus indicators are used so that users can see which element is currently selected. If you experience difficulty navigating any part of the Gardeners Harlington website with a keyboard, please contact us so we can investigate and resolve the issue.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our content, structure, and features to help make the website straightforward and comfortable for everyone in the Harlington community to use. As our gardening services evolve, we aim to keep accessibility at the centre of our digital updates.

Some older content or third party components may not yet fully meet WCAG 2.1 AA standards. Where this occurs, we will look for accessible alternatives or improvements where reasonably possible.

Requesting Accessible Formats and Support

If you need information about Gardeners Harlington in a different format, such as large print or simplified text, or if you require help using our online information, you can contact us and explain your accessibility needs. We will discuss reasonable options to provide the information in a way that works better for you.

Reporting Accessibility Problems

We welcome feedback from anyone using our website, including disabled users, carers, and support workers in the Harlington area. If you encounter an accessibility barrier, a technical issue, or a part of the site that is difficult to use, please contact us and describe:

the page or section you were trying to use, what you were trying to do, and any assistive technology, browser, or device you were using.

This information helps us identify the issue and plan improvements so that the website becomes more accessible for everyone looking for gardeners in Harlington.

How to Contact Us About Accessibility

If you would like to request accessible formats, share feedback, or report an accessibility problem, please contact us through our usual contact methods as shown on our website. When you contact us, please mention that your enquiry relates to accessibility so that we can respond as effectively as possible.

We aim to acknowledge accessibility requests and concerns promptly and to provide a response explaining any steps we are taking or can take to help you access information about Gardeners Harlington.