Terms And Conditions

Gardeners Harlington Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Harlington provides gardening and related services to residential and commercial customers. By booking or receiving any service from Gardeners Harlington, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual or organisation that books and pays for the services.

Services means any gardening, garden maintenance, landscaping, clearance, or related work carried out by Gardeners Harlington, including but not limited to lawn care, hedge cutting, planting, pruning, soft landscaping, and garden waste handling.

Agreement means the contract between Gardeners Harlington and the Customer, formed in accordance with these Terms and Conditions.

Visit means an attendance by Gardeners Harlington or its gardeners at the Customer property for the purpose of delivering the Services.

2. Scope of Services

Gardeners Harlington provides gardening and grounds maintenance services within its regular service area in the United Kingdom. Availability of specific services may vary depending on the type of property, access, health and safety considerations, and seasonal factors.

The scope of each job will be agreed in advance with the Customer, either as a one off visit or as part of an ongoing maintenance schedule. Any description of services given in quotations, booking confirmations, or verbal discussions will form part of the Agreement, subject to these Terms and Conditions.

Gardeners Harlington reserves the right to decline work that it considers unsafe, unsuitable, excessively hazardous, or beyond its reasonable skills or equipment capabilities.

3. Booking Process

Bookings may be requested by the Customer through the channels made available by Gardeners Harlington from time to time. Bookings are subject to availability and are not confirmed until Gardeners Harlington provides a confirmation of the booking details.

At the time of booking, the Customer should provide accurate information about the property, access arrangements, parking restrictions, the condition of the garden, and any particular requirements. Quotations are based on the information supplied, and Gardeners Harlington reserves the right to review the quotation if the information supplied is incomplete or inaccurate.

Gardeners Harlington may conduct a site visit or request photographs before confirming a quotation for more complex or larger projects. Any timescales given for commencement or completion of Services are estimates only and may change due to weather, staff availability, or other circumstances beyond the reasonable control of Gardeners Harlington.

4. Quotations and Pricing

Quotations may be provided on an hourly rate, day rate, fixed price, or project basis, as agreed with the Customer. Unless stated otherwise, quotations are exclusive of any applicable charges for waste removal, specialist equipment hire, or additional materials required.

Quotations are normally valid for a limited period from the date of issue. Gardeners Harlington reserves the right to revise prices where costs of materials, disposal, fuel, or labour have significantly changed, or where the scope of work is altered by the Customer.

Any changes requested by the Customer during the course of the work that alter the nature, extent, or duration of the Services may result in additional charges. Gardeners Harlington will seek to agree these changes and any revised price with the Customer before proceeding.

5. Payments and Invoicing

Unless otherwise agreed in writing, payment for Services is due immediately on completion of each Visit or project. For regular maintenance, Gardeners Harlington may invoice at agreed intervals. For larger projects, deposits or staged payments may be required before work progresses.

Gardeners Harlington accepts payment by the methods it specifies as available at the time of service. The Customer is responsible for ensuring cleared funds are received by the due date stated on the invoice or as otherwise agreed.

In the event of late or non payment, Gardeners Harlington may suspend further Services, charge reasonable administration fees, and apply interest on overdue sums at the maximum rate permitted by applicable UK law. The Customer will be responsible for any reasonable costs incurred by Gardeners Harlington in recovering overdue amounts, including debt recovery charges or legal fees.

6. Access and Customer Responsibilities

The Customer must ensure that Gardeners Harlington has safe and reasonable access to the property and all areas where Services are to be provided at the agreed times. This includes providing keys, codes, gate access, parking permissions, or any other necessary arrangements.

The Customer is responsible for ensuring that the work area is free of hazards, including, but not limited to, broken glass, exposed nails, unsafe structures, hazardous chemicals, or uncontrolled pets. Gardeners Harlington may refuse to work or suspend the Services if, in its reasonable opinion, conditions at the property present a risk to health, safety, or property.

The Customer must advise Gardeners Harlington of the presence of any known underground services or features that could be affected by gardening or landscaping activities, such as underground cables, pipes, irrigation systems, or septic tanks. Gardeners Harlington will not be liable for damage to any such services that were not disclosed or that could not reasonably have been identified.

7. Cancellations and Rescheduling

The Customer may cancel or request to reschedule a Visit by providing Gardeners Harlington with as much notice as reasonably possible. Gardeners Harlington may specify a minimum notice period for cancellations or changes to avoid charges, which will be communicated to the Customer during booking or in confirmation documents.

If the Customer cancels or reschedules a Visit with insufficient notice, Gardeners Harlington reserves the right to charge a reasonable cancellation fee or a proportion of the quoted price to cover lost time and costs incurred.

Gardeners Harlington may need to reschedule or cancel a Visit due to adverse weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases, Gardeners Harlington will aim to provide as much notice as reasonably practicable and will offer an alternative date or time. Gardeners Harlington will not be liable for any indirect loss or costs arising from such rescheduling or cancellation.

8. Garden Waste and Waste Regulations

Gardeners Harlington complies with applicable UK regulations relating to the handling, transport, and disposal of garden waste. Garden waste includes grass cuttings, leaves, branches, prunings, plants, and soil that result from the Services.

By default, Gardeners Harlington will, where practicable, use the Customer own composting facilities or green waste bins if available and appropriate. Where garden waste is to be removed from the property by Gardeners Harlington, an additional charge may apply to cover transport and disposal costs.

The Customer is responsible for specifying, at the time of booking or before work commences, whether garden waste is to be left on site or removed. If the Customer changes this instruction after Services have begun, additional charges may apply.

Gardeners Harlington does not handle or dispose of hazardous waste, including but not limited to asbestos, contaminated soil, chemical containers, or medical waste. If such materials are encountered, Gardeners Harlington may suspend the work until the Customer arranges safe removal by a licensed contractor.

9. Materials, Plants and Guarantees

Where Gardeners Harlington supplies materials, plants, or turf as part of the Services, ownership of those items passes to the Customer once payment has been received in full. Risk in the materials passes to the Customer on delivery to the property.

Gardeners Harlington will use reasonable care in selecting healthy plants and appropriate materials, but cannot guarantee the longevity or performance of living plants, turf, or lawns once installed, as their survival depends on weather conditions, soil factors, pests, diseases, and aftercare provided by the Customer.

Any care instructions provided by Gardeners Harlington should be followed by the Customer. Failure to follow reasonable aftercare advice may void any discretionary guarantee or goodwill commitments.

10. Liability and Limitations

Gardeners Harlington will exercise reasonable skill and care in providing the Services. If the Customer believes that the Services have not been carried out with reasonable care and skill, the Customer must notify Gardeners Harlington as soon as possible, and in any event within a reasonable time after completion of the relevant Visit or project.

Where a defect or shortcoming in the Services is established, Gardeners Harlington may, at its option, remedy the defect by re performing the relevant part of the Services, or offer a reasonable reduction in the price.

Save to the extent that liability cannot be excluded or limited by law, Gardeners Harlington will not be liable for any indirect, consequential, or purely economic loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment. Gardeners Harlington liability in respect of any single claim or series of related claims arising out of the provision of the Services will be limited to the total charges paid by the Customer for the specific Visit or project giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

11. Insurance

Gardeners Harlington maintains insurance cover appropriate to the nature and scale of its activities, including, where applicable, public liability insurance. Details of insurance cover can be made available to the Customer on reasonable request.

12. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, the Customer should notify Gardeners Harlington as soon as practicable so that the matter can be investigated and, where appropriate, resolved.

Gardeners Harlington will aim to respond to complaints promptly and to work with the Customer in good faith to reach a fair outcome. This may involve a revisit to the property, rectification work, or other agreed actions, provided that the complaint is justified and within a reasonable timeframe of the Services being carried out.

13. Termination of Ongoing Services

Where the Customer and Gardeners Harlington have agreed ongoing or regular maintenance Services, either party may terminate the arrangement by giving reasonable notice, subject to any agreed minimum term or notice period set out in the initial agreement.

Gardeners Harlington may terminate the Agreement with immediate effect if the Customer fails to pay any sums due, breaches these Terms and Conditions, or behaves in a threatening, abusive, or unlawful manner towards Gardeners Harlington or its staff.

14. Force Majeure

Gardeners Harlington will not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include extreme weather, fire, flood, acts of government, public health emergencies, or interruptions to utilities or transport.

In such circumstances, Gardeners Harlington will use reasonable efforts to resume normal Services as soon as it is reasonably practicable to do so.

15. Data Protection and Privacy

Gardeners Harlington may collect and process personal information about Customers for the purposes of managing bookings, delivering Services, and handling payments and communications. Personal data will be handled in accordance with applicable UK data protection laws.

Customer details will not be sold to third parties. Information may be shared with service providers or insurers where reasonably necessary for the performance of the Services or the protection of legitimate business interests, subject to appropriate safeguards.

16. Changes to Terms and Conditions

Gardeners Harlington may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or business practices. The updated version will apply to any new bookings made after the date of publication of the revised terms.

For ongoing maintenance arrangements, Gardeners Harlington will notify the Customer of any material changes. Continued use of the Services after such notice will be deemed acceptance of the updated terms.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, subject to any mandatory rights the Customer may have under consumer protection laws.

18. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or other document expressly agreed between Gardeners Harlington and the Customer, constitute the entire agreement between the parties in relation to the Services. They supersede all prior discussions, correspondence, or understandings, whether written or oral, relating to their subject matter.

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

By booking or receiving Services from Gardeners Harlington, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.