Terms and Conditions for Gardeners Harlington
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Harlington. By making a booking, confirming an order, or allowing work to begin, the client agrees to these terms. They are designed to create a clear, fair, and practical agreement for both the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the service. If any part of these terms is unclear, the client should request clarification before work starts.
The services covered by these terms may include regular garden maintenance, one-off garden work, soft landscaping, planting, turf care, hedge trimming, clearance work, and other related gardening tasks agreed in advance. The exact scope of each job will depend on the written or verbal booking confirmation, the condition of the site, and any specific instructions given by the client. Gardeners Harlington reserves the right to decline work that is unsafe, unlawful, or materially different from the agreed service.
These terms apply to all customers using the services of Gardeners Harlington, whether the work is arranged for a domestic garden, shared outdoor area, rental property, or commercial space. The client is responsible for ensuring that the information provided at booking is accurate and complete. Where access, permissions, or site conditions affect the work, the client must disclose this before the appointment is confirmed.
Booking Process
Bookings may be made by telephone, email, online form, or any other method offered at the time of enquiry. A booking is not confirmed until the company has accepted the request and, where required, the client has agreed to the proposed date, scope of work, and price estimate. The service description may be based on photographs, site notes, or an inspection, but any estimate remains subject to adjustment if the garden condition or required labour differs from the information originally supplied.
Before the appointment, the client must provide all relevant details needed to carry out the work safely and effectively. This includes access instructions, known hazards, water availability, parking restrictions, pet information, and any areas that must not be disturbed. If the client asks for changes to the agreed work after booking, Gardeners Harlington may revise the schedule, cost, or equipment needed. If the change materially alters the original booking, a new confirmation may be required.
The client must ensure that the property is accessible at the agreed time. If access is not possible, or if the company cannot reasonably carry out the work because the site is not ready, the appointment may be cancelled or charged as a wasted visit. Any plants, ornaments, cables, fragile items, or concealed obstacles should be identified in advance where possible. The company will take reasonable care, but it is the client’s responsibility to prepare the site appropriately for the service booked.
Payments and Charges
Payment terms will be confirmed at the time of booking or upon issue of the estimate. Depending on the nature of the work, payment may be required in full before the service, on completion, or by invoice within a stated period. Unless agreed otherwise in writing, all prices are quoted in pounds sterling and may be exclusive of any additional charges relating to specialist waste removal, urgent call-outs, or extra labour requested on site.
If an estimate is provided, it will generally reflect the work described at the time of quotation. However, gardening services can be affected by weather, site condition, hidden growth, access issues, or unforeseen waste volumes. If the job takes significantly longer than expected, or if further work is requested during the visit, the price may be adjusted accordingly. Gardeners Harlington will aim to communicate any material change before continuing, wherever reasonably practical.
Late payment may result in suspension of further services, recovery action, or additional charges where permitted by law. The client is responsible for ensuring that payments are made on time and in full. If a payment is disputed, the client should raise the matter promptly and provide relevant details. Any undisputed amount must still be paid by the due date. Discounts, promotional rates, or package pricing apply only as stated and may be withdrawn if the booking is altered or incomplete.
Cancellations, Rescheduling, and Delays
The client may cancel or reschedule a booking, but reasonable notice must be given. The amount of notice required may depend on the type and size of the service, the resources already committed, and whether materials or equipment have been reserved. If notice is short, Gardeners Harlington may charge a cancellation fee to cover administrative time, travel, and loss of availability. Any prepaid amount may be retained or partially refunded depending on the circumstances and the stage of preparation.
If the company must cancel or postpone due to severe weather, staff illness, equipment failure, unsafe conditions, or other matters beyond reasonable control, the client will be offered an alternative date where possible. The company will not be liable for delay caused by factors outside its control, including access problems, traffic disruption, or restrictions imposed by third parties. Where a booking is repeatedly postponed for reasons not caused by the company, either party may choose to end the arrangement without further obligation except for payment of completed work.
In the middle of a long-term service arrangement, such as scheduled maintenance visits, either party may end future visits by giving reasonable notice. Any work already completed remains payable. If the client wishes to suspend a recurring service temporarily, this should be agreed in advance. The company may also pause or withdraw ongoing services if payment is overdue, site conditions become unsafe, or the client repeatedly fails to provide access or necessary information.
Liability and Property Care
The company will use reasonable skill and care when carrying out all gardening work. However, gardening often involves natural variation, hidden defects, and pre-existing conditions that may not be visible before work begins. Gardeners Harlington does not accept responsibility for problems arising from wear and tear, underlying plant disease, soil condition, hidden root damage, irrigation faults, or structural issues that were present before the service started, unless the law requires otherwise.
The client should remove or secure valuable, fragile, or sentimental items before work begins, including decorations, lighting, tools, furniture, ornaments, and pets’ belongings. The company will not be responsible for accidental damage to items left in working areas unless it was caused by proven negligence. Any claim for damage must be raised promptly and supported with reasonable detail. The company’s liability for loss or damage, to the extent permitted by law, will normally be limited to the direct cost of the relevant service or the amount covered by insurance, whichever is lower.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where services are provided to a consumer, the client retains the rights granted by the Consumer Rights Act 2015 and related legislation. These terms are intended to sit alongside those rights, not remove them. If any wording is found unenforceable, the remaining provisions will continue in force.
Waste Regulations and Site Clearance
Gardening work can generate green waste, soil, branches, grass cuttings, hedge trimmings, old plants, and other material that must be managed responsibly. Unless otherwise agreed, the handling and removal of waste will be explained before the work begins. The client may choose to keep waste onsite for composting or disposal, or request that it is removed by the service provider. Where removal is included, any applicable disposal charge should be made clear in advance or added to the final invoice if the quantity exceeds the original estimate.
Gardeners Harlington will aim to comply with applicable waste law, including rules relating to lawful transport, transfer, and disposal. Waste will be taken only to appropriate facilities or managed by lawful subcontracted services where required. The company may separate recyclable material where practical and may refuse to remove hazardous or prohibited waste unless specific arrangements have been agreed in advance. This includes, but is not limited to, asbestos, chemicals, paints, oils, clinical waste, sharps, contaminated containers, and any material requiring specialist handling.
If the client asks for garden waste to be left in a specific area, it is the client’s responsibility to confirm that this does not create a nuisance, breach tenancy conditions, or conflict with local waste requirements. If the site contains non-garden waste mixed in with green waste, additional charges may apply, or the company may suspend removal until the issue is resolved. The client warrants that any waste handed over for removal has been disclosed honestly and does not contain concealed hazards.
Client Responsibilities
The client must cooperate with reasonable requests needed to complete the work safely and properly. This includes granting access at the agreed time, providing water or electricity where needed and agreed, ensuring that no third party interferes with the work, and notifying the company of any safeguarding concerns, hidden services, or restricted areas. If the client or another person on site instructs the team to stop or alter work in a way that affects the agreed service, any resulting delay or additional labour may be charged.
The client must also ensure that they have the authority to request the work. For rented, managed, or jointly owned properties, the person making the booking confirms that they are authorised to do so. Any permission needed from a landlord, managing agent, neighbour, or other party must be obtained in advance. Where work depends on planning consent, lease conditions, or shared access rights, the client is responsible for confirming compliance before the booking proceeds.
If the company provides advice on garden care, plant choice, or maintenance options, that advice is offered in good faith but should not be treated as a warranty of future results. Weather, soil quality, seasonality, pests, and ongoing care all affect outcomes. The client remains responsible for routine aftercare unless separate maintenance has been agreed. In particular, newly planted areas and freshly treated lawns may require attention that falls outside the original service scope.
Complaints, Changes, and Ending the Service
If the client is dissatisfied with any aspect of the work, they should notify Gardeners Harlington as soon as reasonably possible so that the issue can be reviewed. The company may ask for photographs, a description of the concern, or access to the site to inspect the matter. Where appropriate, the company may offer to revisit, correct the issue, or explain why the result differs from expectations due to natural conditions or the service agreed. Complaints should be handled promptly and in a constructive manner.
These terms may be updated from time to time to reflect changes in law, business practice, or service methods. The version in force at the time of booking will usually apply to that booking unless a newer version is required by law or expressly agreed. If the company decides to stop providing a particular service, it will honour any existing confirmed booking where reasonably possible, subject to safety, availability, and payment terms. Either party may end future services by giving reasonable notice.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute relating to the services, these terms, or any matter arising from them will be handled under the jurisdiction of the courts of England and Wales. By proceeding with a booking, the client confirms acceptance of these conditions and acknowledges that the agreement is intended to be fair, lawful, and suitable for a professional gardening service arrangement.